"Our Vision is to be the Premier Information Technology Support Association in South Texas."

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local community and share "Best Practices" in the areas of Service Management and Technical Support.  HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

Our mission is to serve our community by providing local Information Technology Professionals a venue for collaboration, networking, and idea exchange, with insight into the training and certifications offered by HDI Global, and guidance in the continual development of Information Technology Support “Best Practices.”

2014 HDI San Antonio Awards Luncheon Was a Huge Success!

We hope you were able to make it to our HDI Local Chapter Awards Luncheon on November 13, 2014 at Maggiano's Little Italy honoring all the Analyst and Desktop Technician of the  Year nominees. The event was sponsored by Apex Systems and was well attended. The competition was fierce this year, and the judges had their work cut out for them in selecting the winners. As the managers introduced their nominees, it became clear that we had a very worthy pool of candidates. Congratulations to the Analyst nominees: Kimberly Walker (CPS Energy), William Scalercio (Whataburger), Louis Solis (Whataburger), and Joe Cantu (Broadway Bank).

Kimberly WalkerWilliam ScalercioLouis Solis

Congratulations to our Desktop Technician nominees: Adam Guerrero (Rackspace), Barry Lorton (CPS Energy), and Lozaro Ferdin (Whataburger). 

Adam GuerreroBarry LortonLozaro Ferdin

David Saenz

Our San Antonio Local Chapter Analyst of the Year award recipient is DavidSaenz from CPS Energy. Congratulations, David! 

It is with sadness that we announce that our Desktop Technician of the Year recipient, Ulises Acevedo, passed away unexpectedly in the days preceding the luncheon.  Rob Evans (left) and Gus Orosco (right) accepted the award in Uli's honor. It is clear from the words that were spoken in Uli's honor that he will be missed for his personality and service. 

David Saenz and the runner up for the Desktop Technician of the Year, Lozaro Ferdin (Whataburger), will represent San Antonio in the Regional competition. Good luck to you both!

We would like to thank APEX Systems for sponsoring the HDI Awards Luncheon! Apex sponsors


From the President's Desk

Greetings HDI San Antonio Local Chapter members and supporters. We just wanted to thank you again for your support at last week's Awards Luncheon and throughout the year. As always, we came away from the Awards Luncheon inspired by the stories portrayed of the dedication and service practiced by all of our IT Support Nominees. Congratulations to all! 

During the Awards Luncheon we introduced our theme for 2015: “If You Always Do What You've Always Done You’ll Always Get What You’ve Always Got!"  Your HDI Local Chapter Board is taking that to heart as we plan for 2015. Here are the ideas you presented in the survey taken at the Awards Luncheon: 

  • More Training - Largest number of responses.
  • Idea Exchange/Field Trips - Site Visits - We had a number of requests for more site visits.
  • Round Table - Break down by verticals like Higher Ed - Healthcare - Small Company - Large Company
  • Kirk Weisler
  • Kirk Weisler with some Point Sessions involving multiple companies.

Remember…the challenge we issued is to “Think Big” as far as what HDI San Antonio can do to add value to our chapter and help shape the IT Support Landscape in San Antonio. The ideas you shared last week have given us a great start down this path.

On Thursday, December 4, 2014 we are having our annual HDI San Antonio Executive Board lunch to work on these initiatives and shore up our plans for 2015. We are considering adding up to two additional board members to help develop these ideas and serve the San Antonio IT Support Community. The prerequisites for board participation are: 

  • Passion for serving the IT Support Community.
  • Strong desire to lead and grow.
  • Trailblazer.
  • Work hard/play hard mentality.
Please contact Bernard Beaullieu if you would like to learn more about this excellent growth/development opportunity.

Lastly, we wish you and your families a very joyous holiday season and look forward to serving you in 2015.


HDI Certifications Available through ThinkHDI
Take a look at the training courses offered on ThinkHDI. Are there courses you would like to see offered in San Antonio?  We would like to hear from you, as we are starting to plan next year's calendar.

Please send an email to Bernard Beaullieu and let him know which classes you would be interested in attending or sending team members to in San Antonio. 

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Individuals who are preparing for the HDI Support Center Analyst certification exam

How Do I Become A Member?

HDI is dedicated to helping IT service and support professionals and their organizations maximize the return on their professional development expenditures. To this end, HDI focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.

HDI San Antonio Local Chapter provides an opportunity for support professionals in the South Texas Area to meet on a regular basis. We hold quarterly meetings to provide programs on topics important to the support industry and the opportunity for peer networking. Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI offers several levels of membership to match your needs and budget. Your annual dues support both your national and local chapter memberships. Please visit  thinkHDI.com/membership for more details.

HDI San Antonio Local Chapter Sponsors

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HDI San Antonio Chapter is a non-profit organization. Copyright 2014

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