"Our Vision is to be the Premier Information Technology Support Association in South Texas."

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local community and share "Best Practices" in the areas of Service Management and Technical Support.  HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.


Our mission is to serve our community by providing local Information Technology Professionals a venue for collaboration, networking, and idea exchange, with insight into the training and certifications offered by HDI Global, and guidance in the continual development of Information Technology Support “Best Practices.”

HDI San Antonio Awards Luncheon Thursday, November 13, 2014
Register Now!

Please join us as we recognize all of our local Analyst, Desktop Support, Manager, and Support Teams nominees. At this event we will announce the HDI San Antonio Analyst of the Year and Desktop Support Technician of the Year.  This year's Analyst and Desktop Technician nominees include:

  Desktop Support Technician of the Year
  Ulises Acevedo NuStar Energy
  Adam Guerrero Rackspace
  Barry Lorton CPS Energy
 
 
  Analyst of the Year
  David Saenz CPS Energy
  Kimberly Walker CPS Energy
  Louis M. Solis Whataburger
  William Scalercio Whataburger
  Joe Cantu Broadway Bank

This event is free, open to the public, and features an exquisite "Family Style" lunch complete with appetizers, salads, main course, and dessert. Please let us know of any dietary restrictions when you register, or send an email to Bernard Beaullieu

Please do come out and help us show our appreciation for these distinguished IT Support professionals as they represent San Antonio in this national competition. We look forward to seeing you there. 

A special thanks goes out to Apex Systems, our local sponsor for this event.


Another Successful HDI San Antonio Event! 

Did you attend our latest event on October 9 at Labatt Foods? If not, you missed a delicious lunch and a very informative presentation by Geronimo Jorge, HEB's IS Director of Service Desk and Production Support. He presented "Moving Your Support Organization into the Driver Seat," where we learned firsthand how he did just that at HEB, revamping and truly moving the Service Desk it into the driver seat. If you missed this event, you can check out his presentation here

  

We would like to thank Labatt Foods for hosting and providing lunch for this event!

  
HDI Certifications Available through ThinkHDI
Take a look at the training courses offered on ThinkHDI. Are there courses you would like to see offered in San Antonio?  We would like to hear from you, as we are starting to plan next year's calendar.

Please send an email to Bernard Beaullieu and let him know which classes you would be interested in attending or sending team members to in San Antonio. 

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Individuals who are preparing for the HDI Support Center Analyst certification exam

How Do I Become A Member?

HDI is dedicated to helping IT service and support professionals and their organizations maximize the return on their professional development expenditures. To this end, HDI focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.

HDI San Antonio Local Chapter provides an opportunity for support professionals in the South Texas Area to meet on a regular basis. We hold quarterly meetings to provide programs on topics important to the support industry and the opportunity for peer networking. Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI offers several levels of membership to match your needs and budget. Your annual dues support both your national and local chapter memberships. Please visit  thinkHDI.com/membership for more details.

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HDI San Antonio Chapter is a non-profit organization. Copyright 2014

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