"Our Vision is to be the Premier Information Technology Support Association in South Texas."

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local community and share "Best Practices" in the areas of Service Management and Technical Support.  HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.


Our mission is to serve our community by providing local Information Technology Professionals a venue for collaboration, networking, and idea exchange, with insight into the training and certifications offered by HDI Global, and guidance in the continual development of Information Technology Support “Best Practices”

August 14, 2014 Local Chapter Event, The Future of IT Desktop Support, Presented by Rick Joslin, HDI Global!


Rick Joslin, HDI’s executive director of certification and training, is responsible for the development, sales, and delivery of HDI’s training and certification offerings. He is a certified Knowledge-Centered Support (KCS) instructor, and he has guided many organizations through the implementation of KCS.  Details & Registration...

Thank you to ITT Technical Institute for hosting this event.  We would also like to thank our sponsor for this event, Bomgar. 




  ITT Technical Institute
Act Now! The HDI Support Center Manager & Support Center Analyst Certification Classes Coming to San Antonio!

We need a few more people to register for the HDI Support Center Support Center Analyst Training, which will be held September 25th and 26th. Who should attend this training? Frontline technical support staff who need to learn critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction. It is also for individuals who are preparing for the HDI Support Center Analyst certification exam.

The Support Center Manager Certification Training.will be held in San Antonio September 17th through the 19th and the HDI Support Center Analyst Certification Training will be held here September 25th and 26th.

Please contact Shea Knauff, HDI Region Account Manager for more details and pricing.

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Individuals who are preparing for the HDI Support Center Analyst certification exam

How Do I Become A Member?

HDI is dedicated to helping IT service and support professionals and their organizations maximize the return on their professional development expenditures. To this end, HDI focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.

HDI San Antonio Local Chapter provides an opportunity for support professionals in the South Texas Area to meet on a regular basis. We hold quarterly meetings to provide programs on topics important to the support industry and the opportunity for peer networking. Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI offers several levels of membership to match your needs and budget. Your annual dues support both your national and local chapter memberships. Please visit  thinkHDI.com/membership for more details.

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HDI San Antonio Chapter is a non-profit organization. Copyright 2014

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