"Our Vision is to be the Premier Information Technology Support Association in South Texas."

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local community and share "Best Practices" in the areas of Service Management and Technical Support.  HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.


Our mission is to serve our community by providing local Information Technology Professionals a venue for collaboration, networking, and idea exchange, with insight into the training and certifications offered by HDI Global, and guidance in the continual development of Information Technology Support “Best Practices”

2014 HDI San Antonio Annual Awards Program Underway

We are now accepting nominations for the HDI Analyst of the Year, Desktop Support Technician of the Year, Manager of the Year and HDI Team Excellence Awards.  Nominations will run through midnight, October 13th.  The Awards luncheon is set for November 13th at Maggiano's.  Please click on the appropriate links below to get more details and nominate your "Top Performer", best manager or entire team!

                    

The HDI San Antonio Awards Luncheon is Sponsored locally by Apex Systems. 

This Event is Sold Out.  We Are No Longer Accepting RSVP's

Come hear Geronimo Jorge, HEB IS Director of Service Desk and Production Support Present Moving Your Support Organization into the Driver's Seat!

This program will feature an insightful overview and discussion of the journey taking the IS Support Group from "The Back Seat Into the Driver's Seat."

Geronimo Jorge – Has been with HEB for 24 years. He has extensive business knowledge and for the last 17 years has been dedicated to the IT department where he has held several positions from Business Process Analyst, Technical Lead, Senior Manager and now Director. For the past 9 years he has led an effort to transform HEB’s support organization to align with ITIL best practices with a focus on improving the department’s performance management around Incident, Problem, Knowledge, Change, and Proactive Awareness. He currently manages an organization of 135 support personnel that include both infrastructure and application level II support. His teams span from HEB employees to 3rd party teams in India and the Philippines.

The August 14, 2014 Local Chapter Event, The Future of IT Desktop Support, Presented by Rick Joslin, HDI Global Was a Huge Success!

The event was well attended, with 41 attendees from a wide variety of businesses, including Whataburger, Y Management Systems, The Capital Group, CST Brands, University Health System, University of Texas Health Science Center,Delta Taskforce,St. Philip's College, Alamo Colleges, New Horizons, HP, CPS Energy, UTSA Office of Technology, NuStar Energy, CPS, Apex Systems, YL Consulting, Beaullieu & Associates, and Rackspace.
We thank ITT Technical Institute for hosting and Bomgar for sponsoring the event!

ITT Technical Institute


  
Act Now! The HDI Support Center Manager & Support Center Analyst Certification Classes Coming to San Antonio!

The Support Center Manager Certification Training.will be held in San Antonio September 17th through the 19th and the HDI Support Center Analyst Certification Training will be held here September 25th and 26th.

Please contact Shea Knauff, HDI Region Account Manager for more details and pricing.

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

Individuals who are preparing for the HDI Support Center Analyst certification exam

How Do I Become A Member?

HDI is dedicated to helping IT service and support professionals and their organizations maximize the return on their professional development expenditures. To this end, HDI focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.

HDI San Antonio Local Chapter provides an opportunity for support professionals in the South Texas Area to meet on a regular basis. We hold quarterly meetings to provide programs on topics important to the support industry and the opportunity for peer networking. Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI offers several levels of membership to match your needs and budget. Your annual dues support both your national and local chapter memberships. Please visit  thinkHDI.com/membership for more details.

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HDI San Antonio Chapter is a non-profit organization. Copyright 2014

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